Sushanta Kumar Mishra
- Mishra, Sushanta Kumar, 2006. "Does the Emotional Labor of the Service Employee Affect the Self-concept of the Consumer in Service Organization?," IIMA Working Papers WP2006-12-02, Indian Institute of Management Ahmedabad, Research and Publication Department.
- Mishra, Sushanta Kumar, 2006. "What Emotional Labor is: A Review of Literature," IIMA Working Papers WP2006-12-05, Indian Institute of Management Ahmedabad, Research and Publication Department.
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