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Catherine Njoki Chege

Personal Details

First Name:Catherine
Middle Name:Njoki
Last Name:Chege
Suffix:
RePEc Short-ID:pch2332
[This author has chosen not to make the email address public]

Research output

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Articles

  1. Catherine Njoki Chege, 2022. "Influence of service assurance on customer satisfaction across Kenyan insurance companies: A multi-level data analysis approach," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(8), pages 35-49, November.
  2. Catherine Njoki Chege, 2021. "Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(1), pages 259-265, January.
  3. Catherine Njoki Chege & Kenneth Wanjau & Severina Nkirina, 2019. "Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(6), pages 357-366, October.

Citations

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Articles

  1. Catherine Njoki Chege, 2021. "Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(1), pages 259-265, January.

    Cited by:

    1. Mahshid Peivandi & Mehdi Zeynali & Mahdi Salehi & Ali Paytakhti Oskooe & Younes Badavar Nahandi, 2022. "Developing a Model of Insurance Securitisation in Iranian Environmental Conditions," JRFM, MDPI, vol. 15(11), pages 1-18, November.
    2. Sonali Singh & Sumeet Singh Jasial & Richa Misra & Ajay Bansal, 2024. "Online Retail Service Quality: What Matters Most for Customer Satisfaction?," FIIB Business Review, , vol. 13(5), pages 600-615, October.

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