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Performance measurement of supply chains: A review

Author

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  • Edward S Fekpe

    (Ghana Institute of Management and Public Administration, Ghana)

  • Vivian Osei

    (Ghana Institute of Management and Public Administration, Ghana)

  • Juliet Twumasi

    (Ghana Institute of Management and Public Administration, Ghana)

Abstract

Supply chain performance measurement is the process of qualifying the efficiency and effectiveness of a supply chain. The complexity of a supply chain makes performance measurement difficult. The performance of supply chains is multi-dimensional and selecting the appropriate performance measures for a given supply chain presents challenges. This paper examines the various concepts and challenges of different supply chain performance metrics available in the literature. A structured approach to selecting performance metrics given the multi-dimensions of the supply chain is offered. Three primary dimensions of performance measurement have been identified: purpose (strategic, tactical, operational); supply process (plan, source, make, deliver); and type of metric (financial or non-financial). This approach allows selection of metrics that reflect performance of the entire supply chain processes and consistent with the strategic and operational goals of the entire supply chain.

Suggested Citation

  • Edward S Fekpe & Vivian Osei & Juliet Twumasi, 2015. "Performance measurement of supply chains: A review," ABEM Conference Proceedings, Academy of Business and Emerging Markets (ABEM), Canada, number 023215, January.
    • Handle: RePEc:ris:abemcp:023215
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