Video surveillance system: Clients, employees and supervisor perspectives

The study was descriptive employing a quantitative-qualitative approach. The respondents were the clients, employees and supervisors of the said municipality. The extent of the implementation of video surveillance system as perceived by the clients indicated with services, accommodation and security and transparency, while on the employees it indicated role responsibility and employee behavior. Data were statistically treated, analyzed and interpreted to come up with quantitative analysis. To support the findings, interview data were transcribed and interpreted using thematic analysis. The study revealed that the extent of the implementation of Video Surveillance System as perceived by the clients and employees were very high. It was also discovered that the perceptions of the employees on the extent of the implementation of the video surveillance system does not vary significantly when they were grouped by department, gender and educational attainment. There was a significant difference on the extent of the implementation of the video surveillance system as perceived by the clients when grouped according to department and gender. However, when grouped by educational attainment of the clients, the perception did not vary significantly. The employees, clients and supervisors were very much in favor with the presence of CCTV for it improved the performance, security and safety, however, they emphasized that CCTV should have a clear policy from the top management as to proper management of recording and safekeeping, installation of high quality CCTV, and institutionalizing the Civil Security Unit.