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Knowledge Management in Theory and Practice


  • Kimiz Dalkir

    () (McGill University)


The ability to manage knowledge has become increasingly important in today’s knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization’s knowledge base. It is a highly multidisciplinary field that encompasses both information technology and intellectual capital. This textbook and professional reference offers a comprehensive overview of the field of KM, providing both a substantive theoretical grounding and a pragmatic approach to applying key concepts. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, the text describes KM theory and practice at the individual, community, and organizational levels. It offers illuminating case studies and vignettes from companies including IBM, Xerox, British Telecommunications, JP Morgan Chase, and Nokia. This second edition has been updated and revised throughout. New material has been added on the information and library science perspectives, taxonomies and knowledge classification, the media richness of the knowledge-sharing channel, e-learning, social networking in KM contexts, strategy tools, results-based outcome assessments, knowledge continuity and organizational learning models, KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignettes have been added; and the references and glossary have been updated and expanded.

Suggested Citation

  • Kimiz Dalkir, 2011. "Knowledge Management in Theory and Practice," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262015080, January.
  • Handle: RePEc:mtp:titles:0262015080

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    Cited by:

    1. repec:wsi:jikmxx:v:12:y:2013:i:04:n:s021964921350041x is not listed on IDEAS
    2. repec:wsi:jikmxx:v:14:y:2015:i:03:n:s0219649215500264 is not listed on IDEAS
    3. repec:wsi:jikmxx:v:16:y:2017:i:01:n:s0219649217500095 is not listed on IDEAS
    4. repec:wsi:jikmxx:v:12:y:2013:i:04:n:s0219649213500330 is not listed on IDEAS
    5. Francis Rousseaux & Pierre Saurel & Jean Petit, 2014. "Knowledge Engineering or Digital Humanities? Territorial Intelligence, a Case in Point," Post-Print hal-01084712, HAL.
    6. Maurizio Massaro & Filippo Zanin & Roland Bardy, 2014. "Levers of control and knowledge sharing in alliances among Large Firms and Small Firms in the pharmaceutical industry," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2014(2), pages 121-142.
    7. repec:ssi:jouesi:v:3:y:2016:i:4:p:368-379 is not listed on IDEAS
    8. Mohajan, Haradhan, 2016. "A Comprehensive Analysis of Knowledge Management Cycles," MPRA Paper 83088, University Library of Munich, Germany, revised 16 Nov 2016.
    9. Kherbouche Asma & Megnounif Abdellatif, 2016. "A New Model for the Impact of Knowledge Management on University Performance," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(04), pages 1-29, December.
    10. Anshuman Prasad & Pushkala Prasad, 2013. "Innovation in the Global Age: Implications for Business and Management in the Knowledge Economy," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 4(6), pages 82-89, November.
    11. Yao Chin Lin & Nhu-Hang Ha, 2015. "The Framework for KM Implementation in Product and Service Oriented SMEs: Evidence from Field Studies in Taiwan," Sustainability, MDPI, Open Access Journal, vol. 7(3), pages 1-21, March.

    More about this item


    knowledge; business; management; information science;

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General


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