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Servicios de valor agregado y análisis de los contact center

Author

Listed:
  • Alfredo Fajardo
  • Felipe Tovar
  • Carlos Alberto Atehortúa
  • Edgar González

Abstract

Dentro de la política de participación proactiva y de compromiso con el desarrollo del país, Emtelco S. A., como empresa del Grupo Empresarial EEPP de Medellín, en desarrollo de una normativa y regulación del sector de telecomunicaciones acorde con las necesidades del país, las empresas y los usuarios, y las actividades económicas que permitan alcanzar niveles de clase mundial, a través de su presidencia y la secretaría general, en colaboración con la Universidad Externado de Colombia, asumieron el estudio de dos aspectos que, no por poco importantes e incidentes en la dinámica del sector, han carecido de juiciosos y completos análisis por parte de la doctrina y la jurisprudencia. Nos referimos al tema de los servicios públicos de valor agregado y telemático y su aplicación a los servicios de contact center.

Suggested Citation

  • Alfredo Fajardo & Felipe Tovar & Carlos Alberto Atehortúa & Edgar González, 2005. "Servicios de valor agregado y análisis de los contact center," Books, Universidad Externado de Colombia, Facultad de Derecho, edition 1, volume 1, number 96, October.
    • Handle: RePEc:ext:derech:96
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    Keywords

    valor agregado; contact center;

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