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Importancia de la gestión de la cultura corporativa en procesos de certificación de calidad

Author

Listed:
  • Olga Lucía Anzola Morales

Abstract

El presente trabajo busca aportar conocimientos en relación con la importancia dada a la cultura corporativa y al esquema de gestión utilizado en el manejo de los cambios derivados de la implantación de procesos de certificación de calidad, y de acuerdo con los conocimientos, apreciaciones y experiencia de 25 asesores y consultores de empresas en Sistemas de Gestión de la Calidad (SGC), teniendo como referente la Norma Técnica Colombiana NTC-ISO 9001:2000. El estudio se centra en la identificación y el análisis de los factores culturales que pueden facilitar o dificultar la implantación del proceso y en las alternativas de manejo de los mismos.

Suggested Citation

  • Olga Lucía Anzola Morales, 2011. "Importancia de la gestión de la cultura corporativa en procesos de certificación de calidad," Books, Universidad Externado de Colombia, Facultad de Administración de Empresas, edition 1, volume 1, number 40, EJMS Janu.
  • Handle: RePEc:ext:admone:40
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