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Importancia de la gestión de la cultura corporativa en procesos de certificación de calidad

Listed author(s):
  • Olga Lucía Anzola Morales
Registered author(s):

    El presente trabajo busca aportar conocimientos en relación con la importancia dada a la cultura corporativa y al esquema de gestión utilizado en el manejo de los cambios derivados de la implantación de procesos de certificación de calidad, y de acuerdo con los conocimientos, apreciaciones y experiencia de 25 asesores y consultores de empresas en Sistemas de Gestión de la Calidad (SGC), teniendo como referente la Norma Técnica Colombiana NTC-ISO 9001:2000. El estudio se centra en la identificación y el análisis de los factores culturales que pueden facilitar o dificultar la implantación del proceso y en las alternativas de manejo de los mismos.

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    This book is provided by Universidad Externado de Colombia, Facultad de Administración de Empresas in its series Books with number 40 and published in 2011.
    Volume: 1
    Edition: 1
    ISBN: 978-958-710-717-3
    Handle: RePEc:ext:admone:40
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