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Cashless Payments In Business Transaction In Peter Paul Medical Center Of Candelaria, Inc.: Customer Satisfaction

Author

Listed:
  • Clarisse Joy S. Alimagno

    (San Pablo Colleges, San Pablo City, Philippines)

  • Adoree A. Ramos

    (San Pablo Colleges, San Pablo City, Philippines)

Abstract

This study explores the cashless payments made by clients at Peter Paul Medical Center of Candelaria, Inc. In terms of bank transfers, cashless payments, electronic payments, and using QR codes for paying their bills or the services that they need. The study employed a quantitative research method. The participants of the study were 100 clients, selected based on random sampling. Findings show that the clients are generally satisfied with the service provided by the different departments at Peter Paul Medical Center of Candelaria, Inc. in terms of fast service, accurate and on-time payment of bills, accommodating staff, and open communication with the bank, client, and its billing partners. The recommendation includes the following: PPMCCI with lower satisfaction ratings should take steps to improve their service delivery, PPMCCI should take into consideration the feedback and complaints of their clients to identify areas of improvement, and PPMCCI should continuously monitor and improve the services and aim to provide excellent service with a heart.

Suggested Citation

  • Clarisse Joy S. Alimagno & Adoree A. Ramos, 2025. "Cashless Payments In Business Transaction In Peter Paul Medical Center Of Candelaria, Inc.: Customer Satisfaction," Malaysian E Commerce Journal (MECJ), Zibeline International Publishing, vol. 9(2), pages 99-102, November.
    • Handle: RePEc:zib:zbmecj:v:9:y:2025:i:2:p:99-102
    DOI: 10.26480/mecj.02.2025.99.102
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