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Measuring User Satisfaction with Respect to Websites


  • Dimitrios Maditinos Nikolaos Mitsinis Dominiki Sotiriadou

    (Technological Educational Institute of Kavala, Kavala, Greece)


The aim of this research is two-fold. Firstly, to examine the dimensionality of the satisfaction construct reviewing the related literature on user satisfaction with respect to websites and identifying different website attributes which contribute to the satisfaction’s formation. Secondly, to develop and validate a reliable instrument for measuring users’ satisfaction as well as highlight the disadvantages of conventional econometric methods when they are used in order to find out the relationships between satisfaction and its antecedents.

Suggested Citation

  • Dimitrios Maditinos Nikolaos Mitsinis Dominiki Sotiriadou, 2008. "Measuring User Satisfaction with Respect to Websites," Zagreb International Review of Economics and Business, Faculty of Economics and Business, University of Zagreb, vol. 11(Special C), pages 81-97, December.
  • Handle: RePEc:zag:zirebs:v:11:y:2008:i:sci:p:81-97

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    References listed on IDEAS

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    6. Falvey, Rodney E., 1981. "Commercial policy and intra-industry trade," Journal of International Economics, Elsevier, vol. 11(4), pages 495-511, November.
    7. Grubel, Herbert G & Lloyd, P J, 1971. "The Empirical Measurement of Intra- Industry Trade," The Economic Record, The Economic Society of Australia, vol. 47(120), pages 494-517, December.
    8. Rudolf Loertscher & Frank Wolter, 1980. "Determinants of intra-industry trade: Among countries and across industries," Review of World Economics (Weltwirtschaftliches Archiv), Springer;Institut für Weltwirtschaft (Kiel Institute for the World Economy), vol. 116(2), pages 280-293, June.
    9. Helpman, Elhanan, 1981. "International trade in the presence of product differentiation, economies of scale and monopolistic competition : A Chamberlin-Heckscher-Ohlin approach," Journal of International Economics, Elsevier, vol. 11(3), pages 305-340, August.
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