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Measuring User Satisfaction with Respect to Websites


  • Dimitrios Maditinos Nikolaos Mitsinis Dominiki Sotiriadou

    (Technological Educational Institute of Kavala, Kavala, Greece)


The aim of this research is two-fold. Firstly, to examine the dimensionality of the satisfaction construct reviewing the related literature on user satisfaction with respect to websites and identifying different website attributes which contribute to the satisfaction’s formation. Secondly, to develop and validate a reliable instrument for measuring users’ satisfaction as well as highlight the disadvantages of conventional econometric methods when they are used in order to find out the relationships between satisfaction and its antecedents.

Suggested Citation

  • Dimitrios Maditinos Nikolaos Mitsinis Dominiki Sotiriadou, 2008. "Measuring User Satisfaction with Respect to Websites," Zagreb International Review of Economics and Business, Faculty of Economics and Business, University of Zagreb, vol. 11(Special C), pages 81-97, December.
  • Handle: RePEc:zag:zirebs:v:11:y:2008:i:sci:p:81-97

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