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Top European Retailers and Customer-Centred Web Structuring

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  • Constantinos Alexiou Persefoni V. Tsaliki

    (Faculty of Economics, University of Zagreb, Croatia)

Abstract

The past decade was the decade of ‘e-everything’ and many authors praised the efficiency of web usage for different business purposes. But practice showed that the web as a communication and distribution channel is not as powerful as it was claimed to be. After the dotcom explosion, the process of sobering-up followed and a large number of pure e-companies were shut-down. On the other hand, in the same period traditional companies discovered that the web can be used as an additional communication and distribution channel. This paper explains how the largest brick-and-mortar European retail companies structure their web sites making them useful for their customers.

Suggested Citation

  • Constantinos Alexiou Persefoni V. Tsaliki, 2007. "Top European Retailers and Customer-Centred Web Structuring," Zagreb International Review of Economics and Business, Faculty of Economics and Business, University of Zagreb, vol. 10(1), pages 67-83, May.
  • Handle: RePEc:zag:zirebs:v:10:y:2007:i:1:p:67-83
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