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Top European Retailers and Customer-Centred Web Structuring

  • Constantinos Alexiou Persefoni V. Tsaliki

    (Faculty of Economics, University of Zagreb, Croatia)

The past decade was the decade of ‘e-everything’ and many authors praised the efficiency of web usage for different business purposes. But practice showed that the web as a communication and distribution channel is not as powerful as it was claimed to be. After the dotcom explosion, the process of sobering-up followed and a large number of pure e-companies were shut-down. On the other hand, in the same period traditional companies discovered that the web can be used as an additional communication and distribution channel. This paper explains how the largest brick-and-mortar European retail companies structure their web sites making them useful for their customers.

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Article provided by Faculty of Economics and Business, University of Zagreb in its journal Zagreb International Review of Economics and Business.

Volume (Year): 10 (2007)
Issue (Month): 1 (May)
Pages: 67-83

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Handle: RePEc:zag:zirebs:v:10:y:2007:i:1:p:67-83
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