Religious Knowledge Management Practices in a Pentecostal Denomination in South Africa

Religious organisations are significant producers of knowledge and in recent years, knowledge management (KM) has become a crucial necessity for organisations to achieve success and effectiveness. Pentecostal churches are frequently established, particularly in densely populated informal settlements in many parts of Africa. This study aimed to assess KM practices at a Pentecostal church in an informal settlement in Cape Town, South Africa, using the knowledge conversion model. The study objectives were to examine the level of awareness and uptake of KM practices, determine the level of openness to knowledge sharing and conversion among church leaders and members, and evaluate how knowledge conversion and management practices contribute to achieving the church’s goals of spreading the gospel and enhancing community services. The study population consisted of the church leadership and adult members. The results revealed that the level of awareness and uptake of KM practices was very low, with no documented training or responsible individuals identified for managing knowledge. Tacit knowledge was being shared informally through dialogue and religious meetings but was not formally extracted, documented, or converted into explicit knowledge for organisational productivity, sharing, and reuse. Some leaders were not keen on explicitly managing and sharing knowledge, a number of members thought it is very important for knowledge to be documented and shared. The study developed a conceptual model for implementing KM in Pentecostal religious organisations. The model provides a practical framework for improving knowledge sharing and enhancing organisational productivity, which can lead to more effective gospel dissemination and community service. This study highlights the importance of effective KM in religious organisations and provides valuable insights for leaders seeking to leverage knowledge to achieve their goals.