Reflections of Community Engagement and Wisdom in the Works of Information Professionals

Goal/purpose: This study focused on information professionals working in the GLAM (galleries, libraries, archives and museums) sector, and how information was sought and used by them for community engagement and to attain wiser outcomes. The primary purpose was to investigate the information collection, use, reflection and values of professionals in the GLAM sector to determine if wise actions occur that may potentially benefit the community.Methodology: A qualitative approach was used to conduct this research using the wise action model’s (WAM) wisdom characteristics. Data were collected from information professionals working in managerial positions in the GLAM sector using in-depth interviews. Thematic analysis was used to analyse the data.Results: The findings indicate that while most participants exhibit some elements of wisdom, there are gaps that need to be addressed before wise functioning is deemed applicable in their roles. While knowledgeable information acquisition and community engagement were very visible, more emphasis on values and stakeholder well-being is recommended for wiser considerations.Originality/Value: Study of wisdom certainly deserves more attention in knowledge management research as previous studies have indicated. With increasing stresses in the lives of professionals, it is now more important than ever to gain an understanding of how much wisdom prevails in organisational functioning to improve the works of individuals and consequently improve the well-being of impacted communities.