IDEAS home Printed from https://ideas.repec.org/a/wsi/jikmxx/v15y2016i01ns0219649216500118.html
   My bibliography  Save this article

Using LibQUAL Model for Improving the Level of Students’ Satisfaction from Quality of Services in Academic Libraries: A Case Study in North Khorasan Province, Iran

Author

Listed:
  • Ali Akbar Pourahmad

    (Department of Knowledge and Information Science, College of Human Science, Shirvan Branch, Islamic Azad University, Shirvan, Iran)

  • Mehdi Neshat

    (#x2020;Department of Computer Science, College of Software Engineering, Shirvan Branch, Islamic Azad University, Shirvan, Iran)

  • Mohammad Reza Hasani

    (Department of Knowledge and Information Science, College of Human Science, Shirvan Branch, Islamic Azad University, Shirvan, Iran)

Abstract

The most important aim of the research is to evaluate and analyse the quality level of services of four different university libraries which are located in the North Khorasan province in Iran. The statistical populations included various students from different branches and they were chosen as samples. For collecting data, the survey method was applied; meanwhile, data collection tool, specific questionnaire were used since that each of the four components for quality estimation of services was calculated using LibQUAL tool. The mean total services for university libraries of North Khorasan were negative in terms of service fitness gap, which means that libraries were not capable of satisfying the minimum anticipation of their users. Interestingly, for all library services, gap was negative too. In other words, libraries are far from rewarding the expectations of students associated with the most desirable (maximum) level of services.

Suggested Citation

  • Ali Akbar Pourahmad & Mehdi Neshat & Mohammad Reza Hasani, 2016. "Using LibQUAL Model for Improving the Level of Students’ Satisfaction from Quality of Services in Academic Libraries: A Case Study in North Khorasan Province, Iran," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(01), pages 1-12, March.
    • Handle: RePEc:wsi:jikmxx:v:15:y:2016:i:01:n:s0219649216500118
    DOI: 10.1142/S0219649216500118
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S0219649216500118
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S0219649216500118?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:jikmxx:v:15:y:2016:i:01:n:s0219649216500118. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/jikm/jikm.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.