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Agent Based Process Management Environment – Mercury

Author

Listed:
  • Jeong Ah Kim

    (Computer Education Department, Kwandong University, Republic of Korea)

  • Seung Young Choi

    (Computer Engineering Department, Kwandong University, Republic of Korea)

  • Rhan Jung

    (Computer Engineering Department, Kangwon University at SamCheok, Republic of Korea)

Abstract

In this article, agent based process management model is proposed, which is for the process management of knowledge worker and service workers in order to establish the basis for the new knowledge management system. In this article, we applied several methods from 6-Sigma and personal software process for personal process definition, process execution and process measurement. This study attempts to improve the process execution accuracy through process visualisation and standardisation and to accumulate the base data to improve the process through measuring the process execution. We proposed guidelines and detail procedures for developing three advisor agents for guiding the process definition, process execution and process measurement. We showed the simple case study applied our guidelines.

Suggested Citation

  • Jeong Ah Kim & Seung Young Choi & Rhan Jung, 2007. "Agent Based Process Management Environment – Mercury," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 6(02), pages 127-137.
    • Handle: RePEc:wsi:jikmxx:v:06:y:2007:i:02:n:s0219649207001676
    DOI: 10.1142/S0219649207001676
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