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An Integrated Framework of Knowledge Management

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  • Meliha Handzic

    (School of Information Systems, Technology and Management, The University of New South Wales, Sydney 2052, Australia)

Abstract

One of the most interesting aspects of knowledge management (KM) is the striking diversity of the field. A wide variety of frameworks of KM have recently appeared in the literature reflecting different emphases and meanings of the term to different people. While all different views are acknowledged, there is a need to integrate and reconcile the demands of each view. An integrated framework proposed here brings together different perspectives on knowledge management and provides a unifying view based on descriptive and inductive inquiry. The core of the framework is a two-by-two matrix with 'explicit' and 'tacit' 'know-that' and 'know-how' dimensions of working knowledge. Working knowledge is affected by processes that generate, transfer and apply knowledge. Technological and organisational factors act as enablers that influence knowledge processes. By providing a holistic view, common ground, consistent terminology and units of analysis, it is hoped that the proposed framework may be useful in enhancing understanding and in providing guidance for the future research and practice of knowledge management.

Suggested Citation

  • Meliha Handzic, 2003. "An Integrated Framework of Knowledge Management," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 2(03), pages 245-252.
    • Handle: RePEc:wsi:jikmxx:v:02:y:2003:i:03:n:s021964920300036x
    DOI: 10.1142/S021964920300036X
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