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Implementing KM in an Information Technology Environment: A Practical Approach

Author

Listed:
  • Jayakrishnan Balachandran

    (Deutsche Bank, Portals and Web Solutions, Asia Pacific Head Office, 13 DBS Tower 2, Singapore)

  • Schubert Foo

    (Division of Information Studies, School of Communication and Information, Nanyang Technology University, Nanyang Link, Singapore 637718, Singapore)

Abstract

The emergence of knowledge-based organisations has seen an emphasis shift in recognising people as the prime competitive asset and the push of management to nurture social capital within organisations. This supposedly produces an environment of openness, trust, and free communication, thereby leading to greater knowledge sharing among organisational members. A well-managed knowledge management process helps to create and sustain knowledge capture, sharing, and creation of new knowledge. This paper traces the development of a knowledge management framework in an information technology environment of an international bank, focussing on the process, derivation, and implementation of the framework and presents the important lessons learnt along the way.

Suggested Citation

  • Jayakrishnan Balachandran & Schubert Foo, 2002. "Implementing KM in an Information Technology Environment: A Practical Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 1(02), pages 187-196.
    • Handle: RePEc:wsi:jikmxx:v:01:y:2002:i:02:n:s0219649202000480
    DOI: 10.1142/S0219649202000480
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