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Knowledge Management Processes and Service Innovation: Key Insights from Saudi International Airports

Author

Listed:
  • Soud Mohammad Almahamid

    (Department of Innovation and Technology Management, College of Graduate Studies, Arabian Gulf University, Manama, Bahrain)

  • Odeh Rashid Al-Jayyousi

    (Department of Innovation and Technology Management, College of Graduate Studies, Arabian Gulf University, Manama, Bahrain)

  • Adel Ismail Alalawi

    (Department of Innovation and Technology Management, College of Graduate Studies, Arabian Gulf University, Manama, Bahrain)

  • Adel Saad AlQarny

    (Department of Innovation and Technology Management, College of Graduate Studies, Arabian Gulf University, Manama, Bahrain)

Abstract

This study aims to examine the influence of knowledge management processes and organizational creativity on service innovation for international airports in Saudi Arabia. A questionnaire was used to collect data from a convenient sample of 315 respondents. The results extend the “spiral†knowledge assumption to include knowledge sharing and application processes. The study finds that knowledge creation has a significant positive impact on knowledge sharing, which in turn influences knowledge application. Moreover, knowledge management processes have a significant positive impact on organizational creativity, whereas organizational creativity does not have any impact on service innovation.

Suggested Citation

  • Soud Mohammad Almahamid & Odeh Rashid Al-Jayyousi & Adel Ismail Alalawi & Adel Saad AlQarny, 2021. "Knowledge Management Processes and Service Innovation: Key Insights from Saudi International Airports," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 18(04), pages 1-32, June.
    • Handle: RePEc:wsi:ijitmx:v:18:y:2021:i:04:n:s0219877021500140
    DOI: 10.1142/S0219877021500140
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