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Managing Uncertainty And Ambiguity In Gates: Decision Making In Aerospace Product Development

Author

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  • CHRISTIAN JOHANSSON

    (Department of Mechanical Engineering, Blekinge Institute of Technology 37179, Karlskrona, Sweden;
    Division of Innovation and Design, Luleå University of Technology 97187 Luleå, Sweden)

Abstract

This paper investigates decision making in the stage-gate process used by an aerospace manufacturer. More specifically, it focuses on the way decision makers deal with uncertainties and ambiguities when making decisions. The stage-gate model was found to be a discussion trigger — a boundary negotiating artefact — through which stakeholders bring issues to the table, reflect on uncertainties, and decide in what areas more knowledge is needed. Managers should be aware that the knowledge base might not always be perfect and should make use of the sensemaking capabilities of the stage-gate model and the gate meeting to mitigate and improve the knowledge base. This paper elaborates on formalized knowledge-based criteria so as to support this evaluation of the knowledge base.

Suggested Citation

  • Christian Johansson, 2014. "Managing Uncertainty And Ambiguity In Gates: Decision Making In Aerospace Product Development," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 11(02), pages 1-21.
    • Handle: RePEc:wsi:ijitmx:v:11:y:2014:i:02:n:s0219877014500126
    DOI: 10.1142/S0219877014500126
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