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Evaluating Government Website Accessibility: A Comparative Study

Author

Listed:
  • SOONGOO HONG

    (Department of Management Information System, Dong-A University, 840 Handan2-Dong, Saha-gu, Busan, Korea)

  • PAIRIN KATERATTANAKUL

    (Department of Business Information Systems, Haworth College of Business, Western Michigan University, 3322 Schneider Hall, Kalamazoo, MI 49008-5412, USA)

  • SEOK JEONG JOO

    (Informatization Service Department, Korea Technology and Information Promotion Agency for SMEs, 6F Hansum Building, Yeouido-dong 15, Yeongpo-gu, Seoul, Korea)

Abstract

Because of the aging society, web accessibility will become more important, especially for the disabled people. Even though efforts have been made to reduce the informational gap resulting from web inaccessibility, websites from virtually every type of organization have major accessibility problems. This study used an automated software tool to evaluate the accessibility of four Korean government and four US government websites. The web accessibility problems found were manually verified by both human experts and an assistive technology. Results were compared between the Korean and the US government websites and between the websites published in 2004 and 2007. Finally, how much accessibility of the Korean and the US government websites has improved during 2004–2007, common web accessibility problems, and potential errors from the automated software tool are discussed.

Suggested Citation

  • Soongoo Hong & Pairin Katerattanakul & Seok Jeong Joo, 2008. "Evaluating Government Website Accessibility: A Comparative Study," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 7(03), pages 491-515.
    • Handle: RePEc:wsi:ijitdm:v:07:y:2008:i:03:n:s0219622008003058
    DOI: 10.1142/S0219622008003058
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    Citations

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    Cited by:

    1. Gang Kou & Chunwei Lou, 2012. "Multiple factor hierarchical clustering algorithm for large scale web page and search engine clickstream data," Annals of Operations Research, Springer, vol. 197(1), pages 123-134, August.
    2. Filip Rubacek & Irena Jindrichovska & Zuzana Horvathova & Josef Abrham, 2020. "Accessibility of Websites of the European National Tourism Boards," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 114-125.

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