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Renoir Jigsaw Puzzle, Inc.: Making Puzzles More Than Just Puzzles

Author

Listed:
  • Chih-Ning Chu

    (Chung Yuan Christian University, Taoyuan City, Taiwan)

  • Grace C. Su

    (McNeese State University, Lake Charles, LA, USA)

  • Ting-Yuan Huang

    (Feng Chia University, Taichung, Taiwan)

Abstract

This case describes the marketing strategy and business model of Renoir Inc., a premium jigsaw puzzle retailer which offers high-quality art puzzles and customized framing services. By taking advantage of the IKEA effect associated with puzzles, Renoir sets premium prices, establishes a group of loyal customers, and appropriates better profits. Students are expected to understand the theoretical mechanisms underpinning Renoir’s strategy and be able to apply that knowledge to assess the magnitude of the two challenges Renoir encountered during the COVID pandemic: (1) demand decline due to the economic lockdowns, and (2) supply shortage from the premium European puzzle makers. Based on the information provided, students should be able to propose feasible solutions.

Suggested Citation

  • Chih-Ning Chu & Grace C. Su & Ting-Yuan Huang, 2023. "Renoir Jigsaw Puzzle, Inc.: Making Puzzles More Than Just Puzzles," Asian Case Research Journal (ACRJ), World Scientific Publishing Co. Pte. Ltd., vol. 27(04), pages 283-301, December.
  • Handle: RePEc:wsi:acrjxx:v:27:y:2023:i:04:n:s0218927523500141
    DOI: 10.1142/S0218927523500141
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