IDEAS home Printed from https://ideas.repec.org/a/wsi/acrjxx/v10y2006i01ns0218927506000764.html
   My bibliography  Save this article

Gurgaon Branch

Author

Listed:
  • Abinash Panda

    (Organizational Behaviour Area, Xavier Labour Research Institute (XLRI), Jamshedpur, India, 831 001, India)

  • Rajen K. Gupta

    (Human Behaviour and Organizational Development Area, Management Development Institute, Gurgaon, India, 122 001, India)

  • Satish K. Kalra

    (Human Behaviour and Organizational Development Area, Management Development Institute, Gurgaon, India, 122 001, India)

Abstract

Gurgaon Branch was a branch of a leading public sector bank in India. Though the bank was financially sound, there seemed to be a leadership crisis in this branch. The aggregate deposit had been consistently falling over the past three years. The branch had not been able to disburse fresh advances or recover outstanding advances. Moreover, the employees were unhappy with both the branch head and the accountant.This case is concerned with transforming the culture of a public sector bank's branch that has been plagued with officers-staff conflict, inter-union rivalry and bureaucratic culture and consequently, poor financial performance, weak customer orientation and poor customers' satisfaction. This case provides a useful basis for discussing the issues and challenges involved in the process of transforming highly politicized culture to a desirable team-oriented customer-centric performing culture.

Suggested Citation

  • Abinash Panda & Rajen K. Gupta & Satish K. Kalra, 2006. "Gurgaon Branch," Asian Case Research Journal (ACRJ), World Scientific Publishing Co. Pte. Ltd., vol. 10(01), pages 103-142.
    • Handle: RePEc:wsi:acrjxx:v:10:y:2006:i:01:n:s0218927506000764
    DOI: 10.1142/S0218927506000764
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S0218927506000764
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S0218927506000764?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:acrjxx:v:10:y:2006:i:01:n:s0218927506000764. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/acrj/acrj.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.