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Communication between nurses and family caregivers of hospitalised older persons: a literature review

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  • Louise Bélanger
  • Anne Bourbonnais
  • Roxanne Bernier
  • Monique Benoit

Abstract

Aims and objectives To review the literature concerning the feelings, thoughts and behaviours of nurses and family caregivers of hospitalised older persons when they communicate with one another. Background Communication between nurses and family caregivers of hospitalised older persons is not always optimal. Improving the frequency and quality of this communication might be a way to make the most of available human capital in order to better care for hospitalised older people. Design A literature review was carried out of qualitative, quantitative and mixed‐design studies relating to communication between nurses and family caregivers. Findings were analysed thematically. Results Family caregiver thoughts, feelings and behaviours relative to nurse control and authority, nurse recognition of their contribution, information received from and shared with nurses and care satisfaction could influence communication with nurses. Nurse thoughts regarding usefulness of family caregivers as care partners and their lack of availability to meet family caregiver demands could influence communication with family caregivers. Conclusions The thoughts, feelings and behaviours of family caregivers and nurses that might create positive or negative circular patterns of communication are evidenced. Further research is required to gain a more comprehensive understanding of the phenomenon. Relevance to clinical practice Nurses must be trained in how to communicate with family caregivers in order to form a partnership geared to preventing complications in hospitalised older persons. Results could be used to inform policy regarding the care of hospitalised older persons.

Suggested Citation

  • Louise Bélanger & Anne Bourbonnais & Roxanne Bernier & Monique Benoit, 2017. "Communication between nurses and family caregivers of hospitalised older persons: a literature review," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(5-6), pages 609-619, March.
    • Handle: RePEc:wly:jocnur:v:26:y:2017:i:5-6:p:609-619
    DOI: 10.1111/jocn.13516
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    Cited by:

    1. Patricia M. Davidson & Martha Allison Abshire & Glenn Paull & Sarah L. Szanton, 2018. "Family caregivers: Important but often poorly understood," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(23-24), pages 4242-4244, December.
    2. Flaminia Reale & Federica Segato & Daniela Tartaglini & Cristina Masella, 2020. "Action Research as a Method to Find Solutions for the Burden of Caregiving at Hospital Discharge," Systemic Practice and Action Research, Springer, vol. 33(2), pages 167-185, April.
    3. Getty Huisman‐de Waal & Rebecca Feo & Hester Vermeulen & Maud Heinen, 2018. "Students’ perspectives on basic nursing care education," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(11-12), pages 2450-2459, June.
    4. Anette Johnsson & Åse Boman & Petra Wagman & Sandra Pennbrant, 2018. "Voices used by nurses when communicating with patients and relatives in a department of medicine for older people—An ethnographic study," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(7-8), pages 1640-1650, April.
    5. Gabriella Facchinetti & Andrea Ianni & Michela Piredda & Anna Marchetti & Daniela D’Angelo & Ivziku Dhurata & Maria Matarese & Maria Grazia De Marinis, 2019. "Discharge of older patients with chronic diseases: What nurses do and what they record. An observational study," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(9-10), pages 1719-1727, May.

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