Multiple Seasonal Autoregressive Integrated Moving Average Models
Author
Abstract
Suggested Citation
DOI: 10.1002/for.3283
Download full text from publisher
References listed on IDEAS
- Diebold, Francis X & Mariano, Roberto S, 2002.
"Comparing Predictive Accuracy,"
Journal of Business & Economic Statistics, American Statistical Association, vol. 20(1), pages 134-144, January.
- Diebold, Francis X & Mariano, Roberto S, 1995. "Comparing Predictive Accuracy," Journal of Business & Economic Statistics, American Statistical Association, vol. 13(3), pages 253-263, July.
- Francis X. Diebold & Roberto S. Mariano, 1994. "Comparing Predictive Accuracy," NBER Technical Working Papers 0169, National Bureau of Economic Research, Inc.
- Tom Doan, 2025. "DMARIANO: RATS procedure to compute Diebold-Mariano Forecast Comparison Test," Statistical Software Components RTS00055, Boston College Department of Economics.
- Weinberg, Jonathan & Brown, Lawrence D. & Stroud, Jonathan R., 2007. "Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data," Journal of the American Statistical Association, American Statistical Association, vol. 102, pages 1185-1198, December.
- James W. Taylor, 2008. "A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center," Management Science, INFORMS, vol. 54(2), pages 253-265, February.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Petropoulos, Fotios & Apiletti, Daniele & Assimakopoulos, Vassilios & Babai, Mohamed Zied & Barrow, Devon K. & Ben Taieb, Souhaib & Bergmeir, Christoph & Bessa, Ricardo J. & Bijak, Jakub & Boylan, Joh, 2022.
"Forecasting: theory and practice,"
International Journal of Forecasting, Elsevier, vol. 38(3), pages 705-871.
- Fotios Petropoulos & Daniele Apiletti & Vassilios Assimakopoulos & Mohamed Zied Babai & Devon K. Barrow & Souhaib Ben Taieb & Christoph Bergmeir & Ricardo J. Bessa & Jakub Bijak & John E. Boylan & Jet, 2020. "Forecasting: theory and practice," Papers 2012.03854, arXiv.org, revised Jan 2022.
- Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2019.
"Statistical and economic evaluation of time series models for forecasting arrivals at call centers,"
Empirical Economics, Springer, vol. 57(3), pages 923-955, September.
- Bastianin, Andrea & Galeotti, Marzio & Manera, Matteo, "undated". "Statistical and Economic Evaluation of Time Series Models for Forecasting Arrivals at Call Centers," ETA: Economic Theory and Applications 253725, Fondazione Eni Enrico Mattei (FEEM).
- Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2017. "Statistical and Economic Evaluation of Time Series Models for Forecasting Arrivals at Call Centers," Working Papers 2017.06, Fondazione Eni Enrico Mattei.
- Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2018. "Statistical and Economic Evaluation of Time Series Models for Forecasting Arrivals at Call Centers," Papers 1804.08315, arXiv.org.
- Bastianin, Andrea & Galeotti, Marzio & Manera, Matteo, 2016. "Statistical and Economic Evaluation of Time Series Models for Forecasting Arrivals at Call Centers," MPRA Paper 76308, University Library of Munich, Germany.
- Barrow, Devon & Kourentzes, Nikolaos, 2018. "The impact of special days in call arrivals forecasting: A neural network approach to modelling special days," European Journal of Operational Research, Elsevier, vol. 264(3), pages 967-977.
- Rouba Ibrahim & Pierre L'Ecuyer, 2013. "Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models," Manufacturing & Service Operations Management, INFORMS, vol. 15(1), pages 72-85, May.
- Barrow, Devon K., 2016. "Forecasting intraday call arrivals using the seasonal moving average method," Journal of Business Research, Elsevier, vol. 69(12), pages 6088-6096.
- Kinshuk Jerath & Anuj Kumar & Serguei Netessine, 2015. "An Information Stock Model of Customer Behavior in Multichannel Customer Support Services," Manufacturing & Service Operations Management, INFORMS, vol. 17(3), pages 368-383, July.
- James W. Taylor, 2012. "Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing," Management Science, INFORMS, vol. 58(3), pages 534-549, March.
- Albrecht, Tobias & Rausch, Theresa Maria & Derra, Nicholas Daniel, 2021. "Call me maybe: Methods and practical implementation of artificial intelligence in call center arrivals’ forecasting," Journal of Business Research, Elsevier, vol. 123(C), pages 267-278.
- Theresa Maria Rausch & Tobias Albrecht & Daniel Baier, 2022. "Beyond the beaten paths of forecasting call center arrivals: on the use of dynamic harmonic regression with predictor variables," Journal of Business Economics, Springer, vol. 92(4), pages 675-706, May.
- Smirnov, Dmitry & Huchzermeier, Arnd, 2020. "Analytics for labor planning in systems with load-dependent service times," European Journal of Operational Research, Elsevier, vol. 287(2), pages 668-681.
- Ding, S. & Koole, G. & van der Mei, R.D., 2015. "On the estimation of the true demand in call centers with redials and reconnects," European Journal of Operational Research, Elsevier, vol. 246(1), pages 250-262.
- Tevfik Aktekin & Refik Soyer, 2011. "Call center arrival modeling: A Bayesian state‐space approach," Naval Research Logistics (NRL), John Wiley & Sons, vol. 58(1), pages 28-42, February.
- Paris A. Mastorocostas & Constantinos S. Hilas & Dimitris N. Varsamis & Stergiani C. Dova, 2016. "Telecommunications call volume forecasting with a block-diagonal recurrent fuzzy neural network," Telecommunication Systems: Modelling, Analysis, Design and Management, Springer, vol. 63(1), pages 15-25, September.
- Haipeng Shen & Jianhua Z. Huang, 2008. "Interday Forecasting and Intraday Updating of Call Center Arrivals," Manufacturing & Service Operations Management, INFORMS, vol. 10(3), pages 391-410, July.
- Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2011.
"Forecast Evaluation in Call Centers: Combined Forecasts, Flexible Loss Functions and Economic Criteria,"
UNIMI - Research Papers in Economics, Business, and Statistics
unimi-1109, Universitá degli Studi di Milano.
- Bastianin, Andrea & Galeotti, Marzio & Manera, Matteo, 2016. "Statistical and Economic Evaluation of Time Series Models for Forecasting Arrivals at Call Centers," MPRA Paper 76308, University Library of Munich, Germany.
- Andrea BASTIANIN & Marzio GALEOTTI & Matteo MANERA, 2011. "Forecast evaluation in call centers: combined forecasts, flexible loss functions and economic criteria," Departmental Working Papers 2011-08, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
- Taylor, James W. & Snyder, Ralph D., 2012.
"Forecasting intraday time series with multiple seasonal cycles using parsimonious seasonal exponential smoothing,"
Omega, Elsevier, vol. 40(6), pages 748-757.
- James W. Taylor & Ralph D. Snyder, 2009. "Forecasting Intraday Time Series with Multiple Seasonal Cycles Using Parsimonious Seasonal Exponential Smoothing," Monash Econometrics and Business Statistics Working Papers 9/09, Monash University, Department of Econometrics and Business Statistics.
- Ibrahim, Rouba & Ye, Han & L’Ecuyer, Pierre & Shen, Haipeng, 2016. "Modeling and forecasting call center arrivals: A literature survey and a case study," International Journal of Forecasting, Elsevier, vol. 32(3), pages 865-874.
- Meade, Nigel & Islam, Towhidul, 2015. "Forecasting in telecommunications and ICT—A review," International Journal of Forecasting, Elsevier, vol. 31(4), pages 1105-1126.
- Taylor, James W., 2010. "Exponentially weighted methods for forecasting intraday time series with multiple seasonal cycles," International Journal of Forecasting, Elsevier, vol. 26(4), pages 627-646, October.
- Kim, Myung Suk, 2013. "Modeling special-day effects for forecasting intraday electricity demand," European Journal of Operational Research, Elsevier, vol. 230(1), pages 170-180.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:jforec:v:44:y:2025:i:6:p:2037-2052. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www3.interscience.wiley.com/cgi-bin/jhome/2966 .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.
Printed from https://ideas.repec.org/a/wly/jforec/v44y2025i6p2037-2052.html