IDEAS home Printed from https://ideas.repec.org/a/wly/isacfm/v6y1997i1p73-81.html
   My bibliography  Save this article

Knowledge‐Based Systems in Retail Banking: A Survey of Current Practice

Author

Listed:
  • YUAN PU SHAO
  • ALAN WILSON
  • CHARLES OPPENHEIM

Abstract

This paper examines the adoption of knowledge based systems (KBS) among UK banks and similar organizations. Its findings are based upon a survey of 20 large banks and building societies in which data on KBS applications were collected by questionnaire and interview. Data were obtained on application types, development costs, systems users and future intentions. The findings are presented below in the form of an analysis and a number of short case studies. The study found that while fourteen of the twenty organizations had some experience with KBS the technology was very marginal to the banks’ information technology (IT) strategies, with no bank committing more than 2% of their IT budgets to KBS and most spending much less. The study concludes by examining some possible explanations for the low level of KBS usage and considers the case of KBS in the context of an innovation diffusion model. © 1997 by John Wiley & Sons, Ltd.

Suggested Citation

  • Yuan Pu Shao & Alan Wilson & Charles Oppenheim, 1997. "Knowledge‐Based Systems in Retail Banking: A Survey of Current Practice," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 6(1), pages 73-81, March.
    • Handle: RePEc:wly:isacfm:v:6:y:1997:i:1:p:73-81
    DOI: 10.1002/(SICI)1099-1174(199703)6:13.0.CO;2-E
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/(SICI)1099-1174(199703)6:13.0.CO;2-E
    Download Restriction: no
    File URL: https://libkey.io/10.1002/(SICI)1099-1174(199703)6:13.0.CO;2-E?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:isacfm:v:6:y:1997:i:1:p:73-81. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.interscience.wiley.com/jpages/1099-1174/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.