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Information Support Model and Its Impact on Utility, Satisfaction and Loyalty of Users


  • Šadić Sead

    () (Government of Brčko District B&H, Bulevar mira 1, Brčko, Bosnia and Herzegovina)

  • Puška Adis

    (College of Computer Science and Business Communications eMPIRICA, Bulevar mira 10, Brčko, Bosnia and Herzegovina)

  • Beganović Admir

    (The University of Business Studies, Jovana Dučića 23a, Banja Luka, Bosnia and Herzegovina)


In today’s modern age, information systems are of vital importance for successful performance of any organization. The most important role of any information system is its information support. This paper develops an information support model and presents the results of the survey examining the effects of such model. The survey was performed among the employees of Brcko Distric Government and comprised three phases.

Suggested Citation

  • Šadić Sead & Puška Adis & Beganović Admir, 2016. "Information Support Model and Its Impact on Utility, Satisfaction and Loyalty of Users," The European Journal of Applied Economics, Sciendo, vol. 13(2), pages 30-44, October.
  • Handle: RePEc:vrs:tejoae:v:13:y:2016:i:2:p:30-44:n:5

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