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Factual Approach In Decision Making – The Prerequisite Of Success In Quality Management

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  • Kučerová Marta

    (Institute of Industrial Engineering and Management, Faculty of Materials Science and Technology in Trnava, Slovak University of Technology in Bratislava, Paulínska 16, 917 24 Trnava, Slovak Republic)

  • Škůrková Lestyánszka Katarína

    (Institute of Safety, Environment and Quality, Faculty of Materials Science and Technology in Trnava, Slovak University of Technology in Bratislava, Paulínska 16, 917 24 Trnava, Slovak Republic)

Abstract

In quality management system as well as in other managerial systems, effective decisions must be always based on the data and information analysis, i.e. based on facts, in accordance with the factual approach principle in quality management. It is therefore necessary to measure and collect the data and information about processes. The article presents the results of a conducted survey, which was focused on application of factual approach in decision making. It also offers suggestions for improvements of application of the principle in business practice. This article was prepared using the research results of VEGA project No. 1/0229/08 “Perspectives of the quality management development in relation to the requirements of market in the Slovak Republic”.

Suggested Citation

  • Kučerová Marta & Škůrková Lestyánszka Katarína, 2013. "Factual Approach In Decision Making – The Prerequisite Of Success In Quality Management," Research Papers Faculty of Materials Science and Technology Slovak University of Technology, Sciendo, vol. 21(33), pages 1-7, December.
    • Handle: RePEc:vrs:repfms:v:21:y:2013:i:33:p:1-7:n:1
    DOI: 10.2478/rput-2013-0033
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