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Claim and Continuous Improvement

Author

Listed:
  • Paulová Iveta
  • Meravá Miroslava

    (Faculty of Material Science and Technology, Institute of Production Engineering, Management and Quality, Slovak University of Technology in Bratislava, Paulínska 16, 917 24 Trnava, Slovak Republic)

Abstract

The claim will always represent the kind of information that is annoying to recipients. Systematic work with claims has a positive value for the company. Addressing the complaint has a positive effect on continuous improvement. This paper was worked out with the support of VEGA No.1/0229/08 Perspectives of quality management development in coherence with requirements of Slovak republic market.

Suggested Citation

  • Paulová Iveta & Meravá Miroslava, 2010. "Claim and Continuous Improvement," Research Papers Faculty of Materials Science and Technology Slovak University of Technology, Sciendo, vol. 18(28), pages 95-100, January.
    • Handle: RePEc:vrs:repfms:v:18:y:2010:i:28:p:95-100:n:12
    DOI: 10.2478/v10186-010-0012-4
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