IDEAS home Printed from https://ideas.repec.org/
MyIDEAS: Log in (now much improved!) to save this article

Customer Satisfaction, Product Quality and Performance of Companies

Listed author(s):
  • Suchánek Petr

    ()

  • Richter Jiří

    ()

  • Králová Maria

    ()

    (Masaryk University, The Faculty of Economics and Administration, the Department of Corporate Economy, Department of Applied Mathematics and Computer Science, Lipová 41a, 602 00 Brno)

Registered author(s):

    This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the following research question: Does the quality of a product result in a satisfied customer and thereby in a well-performing business? Customer satisfaction is defined as the satisfaction of the customer with a product and the business performance as a capability to generate profit. Therefore, satisfaction was examined by the means of a survey using questionnaires, and the performance was measured by financial data. We managed to find a correlation between the main factors, although partial results were due more factors mostly statistically insignificant.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL: https://www.degruyter.com/view/j/revecp.2014.14.issue-4/revecp-2015-0003/revecp-2015-0003.xml?format=INT
    Download Restriction: no

    Article provided by De Gruyter Open in its journal Review of Economic Perspectives.

    Volume (Year): 14 (2015)
    Issue (Month): 4 (January)
    Pages: 329-344

    as
    in new window

    Handle: RePEc:vrs:reoecp:v:14:y:2015:i:4:p:329-344:n:2
    Contact details of provider: Web page: http://www.degruyteropen.com

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:vrs:reoecp:v:14:y:2015:i:4:p:329-344:n:2. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Peter Golla)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.