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Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Author

Listed:
  • Serrano João P.
  • Pereira Rúben F.

    (Instituto Universitário de Lisboa (ISCTE-IUL),Lisbon, Portugal)

Abstract

Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations’ IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored.

Suggested Citation

  • Serrano João P. & Pereira Rúben F., 2020. "Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis," Organizacija, Sciendo, vol. 53(1), pages 3-19, February.
    • Handle: RePEc:vrs:organi:v:53:y:2020:i:1:p:3-19:n:1
    DOI: 10.2478/orga-2020-0001
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