IDEAS home Printed from https://ideas.repec.org/a/vrs/organi/v49y2016i4p251-260n5.html
   My bibliography  Save this article

User Experience with Security Elements in Internet and Mobile Banking

Author

Listed:
  • Svilar Aleksandra

    (Nova Ljubljanska banka, d.d., Trg republike 2, 1000 Ljubljana, Slovenia)

  • Zupančič Jože

    (University of Łódź, School of Economy and Sociology, 90-255 Łódź, 3/5 POW Street, Poland and University of Maribor, Faculty of Organizational Science, Kidričeva 55a, 4000 Kranj, Slovenia)

Abstract

Background/Purpose: Maintaining a balance between security and a positive user experience in mobile and Internet banking is becoming increasingly difficult for the providers of banking services. The goal of our research is to analyse user opinions about the current situation: how users perceive security and how the authentication methods they are using affect user experience.

Suggested Citation

  • Svilar Aleksandra & Zupančič Jože, 2016. "User Experience with Security Elements in Internet and Mobile Banking," Organizacija, Sciendo, vol. 49(4), pages 251-260, December.
    • Handle: RePEc:vrs:organi:v:49:y:2016:i:4:p:251-260:n:5
    DOI: 10.1515/orga-2016-0022
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/orga-2016-0022
    Download Restriction: no
    File URL: https://libkey.io/10.1515/orga-2016-0022?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:organi:v:49:y:2016:i:4:p:251-260:n:5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.