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Achieve Sustainable Hospital Excellence Through 5-S in an Emergency Department in Hong Kong

Author

Listed:
  • Tsoi Vincent F. K.

    (Adjunct Lecturer, HKBC, HKSAR)

  • Chan C. C.

    (Department Operations Manager, Tuen Mun Hospital, HKSAR)

  • Lau Y. W.

    (Registered Nurse, Tuen Mun Hospital, HKSAR)

  • Tang Heyman

    (Ward Manager, Tuen Mun Hospital, HKSAR)

Abstract

5-S is the first step towards TQM. Over the last century, the Japanese have formalised the technique and named it as 5-S Practice. Since 1993, Sam Ho has improved and defined its terms in English/Chinese and developed the world's first 5-S Audit Checklist. In the article, an emergency department of a Hong Kong hospital was examined against 5-S 50-point Checklist for the improvement of their quality assurance systems towards its accreditation process with Australian standards. The findings evidently reveal that the impact of 5-S on hospital quality assurance in the unit are positive. Riding on the above scenario, the research aim is to identify whether the 5-S practice is a suitable and effective tool for healthcare quality assurance in an emergency setting which is led towards its accreditation process set by other mechanisms.

Suggested Citation

  • Tsoi Vincent F. K. & Chan C. C. & Lau Y. W. & Tang Heyman, 2014. "Achieve Sustainable Hospital Excellence Through 5-S in an Emergency Department in Hong Kong," Nang Yan Business Journal, Sciendo, vol. 2(1), pages 81-94, November.
    • Handle: RePEc:vrs:nybujo:v:2:y:2014:i:1:p:81-94:n:8
    DOI: 10.2478/nybj-2014-0028
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