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A Case Study: Software Defect Root Causes

Author

Listed:
  • Bergmane Laila
  • Grabis Jānis

    (Riga Technical University, Riga, Latvia)

  • Žeiris Edžus

    (ZZ Dats Ltd., Riga, Latvia)

Abstract

Software quality assurance to comply with user requirements enables software development companies to be competitive. Maintaining a high quality level requires continuous monitoring and development. If there are quality problems, the company’s reputation is suffering and its costs increase because of investing in time and eliminating the consequences of the problems. The aim of the present article is to identify the most essential root causes of software defect. The e-service “Invoice Submission” of Riga City Municipality is used as an example. The results of the study can provide useful information for developing improvement activities for e-service higher quality. The analysis is based on the information that is available in the developer’s user request database. The Ishikawa method is used to analyse the causes of defects.

Suggested Citation

  • Bergmane Laila & Grabis Jānis & Žeiris Edžus, 2017. "A Case Study: Software Defect Root Causes," Information Technology and Management Science, Sciendo, vol. 20(1), pages 54-57, December.
    • Handle: RePEc:vrs:itmasc:v:20:y:2017:i:1:p:54-57:n:9
    DOI: 10.1515/itms-2017-0009
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