IDEAS home Printed from https://ideas.repec.org/a/vrs/irfinc/v5y2020i2p11-18n1002.html

Consumer financial well-being in South Africa’s Twin Peaks regulatory regime: from measurement to confidence in outcomes

Author

Listed:
  • Schmulow Andrew

Abstract

This paper examines aspects of consumer protection in the financial services industry in South Africa. First, the paper briefly outlines the reforms to the financial regulatory architecture in South Africa: the adoption of Twin Peaks. Next, the paper provides an account of the Treating Customers Fairly (TCF) regime, and the manner in which that has served as the groundwork for the Twin Peaks reforms. In the third part a description and analysis is provided of the sources of data available to the consumer protection regulator in South Africa. In the final part a description and explanation is provided of a comprehensive indicator framework being developed in South Africa to measure customer outcomes. This will be the first such framework of its kind in the world. The writer provided the thought-leadership for the development of this framework, in conjunction with a joint South African-Australian management consultancy (DBA), and in partnership with the Consultative Group to Assist the Poor (CGAP), a division of the World Bank.

Suggested Citation

  • Schmulow Andrew, 2020. "Consumer financial well-being in South Africa’s Twin Peaks regulatory regime: from measurement to confidence in outcomes," International Review of Financial Consumers, Sciendo, vol. 5(2), pages 11-18.
    • Handle: RePEc:vrs:irfinc:v:5:y:2020:i:2:p:11-18:n:1002
    DOI: 10.36544/irfc.2020.5-2.2
    as

    Download full text from publisher

    File URL: https://doi.org/10.36544/irfc.2020.5-2.2
    Download Restriction: no
    File URL: https://libkey.io/10.36544/irfc.2020.5-2.2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:irfinc:v:5:y:2020:i:2:p:11-18:n:1002. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.