IDEAS home Printed from https://ideas.repec.org/a/vrs/ijcoma/v61y2025i1p42-49n1003.html
   My bibliography  Save this article

“Robocracy” - a model of efficiency or a synonym for soulless processes in public administration?

Author

Listed:
  • Kolek Antoni

    (Kozminski University - Faculty of Management Jagiellońska 57 Warsaw, Warszawa 03-301 Poland)

Abstract

The rapid development of artificial intelligence requires public administration to constantly adapt to new technologies, while also raising a number of challenges related to ethics, data security, and the reconstruction of existing processes. The aim of this article is to comprehensively analyze the phenomenon of increasing automation of administrative processes, referred to as “robocracy.” This study focuses on the bipolar perception of this phenomenon: On the one hand, its role in increasing the efficiency of public administration, reducing human errors, and accelerating the provision of services is emphasized. On the other hand, attention is drawn to potential negative consequences, such as the dehumanization of the relationship between citizens and administration, loss of flexibility in decision-making, and an increased risk of social exclusion of people less familiar with new technologies.

Suggested Citation

  • Kolek Antoni, 2025. "“Robocracy” - a model of efficiency or a synonym for soulless processes in public administration?," International Journal of Contemporary Management, Sciendo, vol. 61(1), pages 42-49.
    • Handle: RePEc:vrs:ijcoma:v:61:y:2025:i:1:p:42-49:n:1003
    DOI: 10.2478/ijcm-2025-0006
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/ijcm-2025-0006
    Download Restriction: no
    File URL: https://libkey.io/10.2478/ijcm-2025-0006?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ijcoma:v:61:y:2025:i:1:p:42-49:n:1003. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.