IDEAS home Printed from https://ideas.repec.org/a/vrs/hjobpa/v14y2023i1p173-185n2.html
   My bibliography  Save this article

How Well is the Coffee Business Supply Chain Performing in West Java?

Author

Listed:
  • Irjayanti Maya

    (STIE Ekuitas School of Business, Jl. PHH Mustofa 31 Bandung, Indonesia)

  • Azis Anton Mulyono

    (STIE Ekuitas School of Business, Jl. PHH Mustofa 31 Bandung, Indonesia)

Abstract

Coffee grown in Indonesia has been proven for its quality made Indonesian coffee consumption continues to increase from year to year in many countries. However, the coffee business has not reached its maximum potential due to numerous barriers and supply chain management is one of them. This research aimed to identify the potential cause for blocked chains as one of the business threats that will significantly impact the entire business process in the long term also identifies the success factors related to the coffee supply chain to improve the performance of the business processes. This research utilized an inductive study with quantitative and qualitative approaches using primary and secondary data collection strategies. The research result indicated the low weight for dimensions in “Deliver” and “Return” performance with indicators including “Shipping”, “Good relation with customers”, “Mutual relation with suppliers”, “Return procedure”, “Processing time”, “Ease of process”, and “Complaints that quickly resolved”. Therefore, to the result, the factors that are considered as a direct risk to the blocked chains are “Shipping”, “Processing time”, and “Ease of process”. While the score for supply chain performance in West Java Coffee is 71% for KPIs in Reliability and Responsiveness. This research also provides a coffee supply chain model that will positively contribute to knowledge especially for identifying potentially blocked chains in the coffee business.

Suggested Citation

  • Irjayanti Maya & Azis Anton Mulyono, 2023. "How Well is the Coffee Business Supply Chain Performing in West Java?," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 14(1), pages 173-185, June.
  • Handle: RePEc:vrs:hjobpa:v:14:y:2023:i:1:p:173-185:n:2
    DOI: 10.2478/hjbpa-2023-0010
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/hjbpa-2023-0010
    Download Restriction: no

    File URL: https://libkey.io/10.2478/hjbpa-2023-0010?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    supply_chain_operation_reference; KPI;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:hjobpa:v:14:y:2023:i:1:p:173-185:n:2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.