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Evaluation of the Effects of Quality Management System Improvement

Author

Listed:
  • Szczepańska Katarzyna

    (Faculty of Management, Warsaw University of Technology, Warsaw, Poland)

  • Urbaniak Maciej

    (Faculty of Management, University of Lodz, Lodz, Poland)

Abstract

The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost analysis; analysis of best practices and self-assessment. The effectiveness use of these tools depends on the progress of the efforts of organizations in activities related to its improvement, knowledge and skills of employees and managers, who should show the positive attitude of leadership and involvement.

Suggested Citation

  • Szczepańska Katarzyna & Urbaniak Maciej, 2011. "Evaluation of the Effects of Quality Management System Improvement," Foundations of Management, Sciendo, vol. 3(1), pages 97-108, January.
    • Handle: RePEc:vrs:founma:v:3:y:2011:i:1:p:97-108:n:7
    DOI: 10.2478/v10238-012-0038-3
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