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Examining Employee Satisfaction by Means of the Importance-Performance and the Servqual Scales

Author

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  • Markowicz Iwona

    (Faculty of Economics and Management, University of Szczecin, Mickiewicza 64, 71-101 Szczecin)

Abstract

Satisfaction of workers employed in a Local Government Units (LGU) has the influence on the image of the office as an organisational unit that provides services to the public. There is a relation between the employee and the customer satisfaction. The aim of the article is to present the application of the importance-performance and the SERVQUAL scales in the evaluation of the employee satisfaction. Presented research results are a part of the project carried out in the West Pomeranian province.

Suggested Citation

  • Markowicz Iwona, 2009. "Examining Employee Satisfaction by Means of the Importance-Performance and the Servqual Scales," Folia Oeconomica Stetinensia, Sciendo, vol. 8(1), pages 57-70, January.
    • Handle: RePEc:vrs:foeste:v:8:y:2009:i:1:p:57-70:n:7
    DOI: 10.2478/v10031-009-0021-7
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