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Business Intelligence Systems and Organization Performance the Role of Competitive Advantage as a Mediator Variable

Author

Listed:
  • Almajali Wasef Ibrahim

    (Faculty of Business, Department of Business Administration, Amman Arab University, Amman, Jordan)

  • Awamleh Fawwaz Tawfiq

    (Faculty of Business, Department of Business Administration, Amman Arab University, Amman, Jordan)

  • Alarabiat Yousef Ahmad

    (Faculty of Business, Department of Business Administration, Amman Arab University, Amman, Jordan)

  • Tawalbeh Mohammad

    (Faculty of Business, Department of Business Administration, Amman Arab University, Amman, Jordan)

Abstract

This research investigates Business Intelligence Systems (BIS) contribution to improved Organizational Performance (OP) in the Information and Communications Technology (ICT) industry of Jordan with an emphasis on the mediating effect of competitive advantage. BIS facilitates identifying weaknesses and strengths in operations, facilitates wise decision-making, assists in framing efficient business strategies, and consequently contributes to improved performance. Data for the study were gathered from a questionnaire distributed to 143 ICT firms in Jordan, and Partial Least Squares (PLS) analysis was employed to investigate the interrelationship between BIS, competitive advantage, and OP. The results show that competitive advantage completely mediates the relationship between BIS and OP, i.e., the adoption of BIS is required but does not directly affect enhanced performance. Organizations need to develop a good competitive edge and maintain effective coordination among BI specialists, managers, and cross-functional teams to realize the advantages of BIS effectively. Organizations can make strategic decisions, respond to market dynamics, and surpass competitors accordingly. This study provides useful insights for ICT companies in Jordan—and indeed the broader Middle East—on how BIS can solve performance issues, improve decision-making, and achieve a competitive advantage in an ever-evolving market.

Suggested Citation

  • Almajali Wasef Ibrahim & Awamleh Fawwaz Tawfiq & Alarabiat Yousef Ahmad & Tawalbeh Mohammad, 2025. "Business Intelligence Systems and Organization Performance the Role of Competitive Advantage as a Mediator Variable," Economics, Sciendo, vol. 13(2), pages 333-349.
    • Handle: RePEc:vrs:econom:v:13:y:2025:i:2:p:333-349:n:1015
    DOI: 10.2478/eoik-2025-0042
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    More about this item

    Keywords

    Business intelligence; Competitive advantage; Organizational performance; Information and Communications Technology; Decision-Making;
    All these keywords.

    JEL classification:

    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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