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Internal Service Quality at our University - Centralizing vs. Decentralizing

Author

Listed:
  • Krause Regina

    (Robert-Schmidt-Institute,Wismar, Germany)

  • Berg Marco

    (Robert-Schmidt-Institute,Wismar, Germany)

  • Domröse Hartmut

    (Robert-Schmidt-Institute,Wismar, Germany)

Abstract

This article looks at interdisciplinary services such as a career service center and start-up counselling for students. Using the example of the Wismar University of Applied Sciences, the question is examined as to whether it makes more sense for the students of the university to bundle these services in a central unit or whether it would be better to allocate them to faculties or departments on a subject- specific basis. The advantages and disadvantages of both solutions are discussed. In the concrete case of the Wismar University of Applied Sciences, it is shown that based on almost a decade of experience with its approach, the centralisation of these interdisciplinary functions has indeed led to synergies. The article also identifies a set of critical success factors which the design of such a solution will need to meet.

Suggested Citation

  • Krause Regina & Berg Marco & Domröse Hartmut, 2019. "Internal Service Quality at our University - Centralizing vs. Decentralizing," Balkan Region Conference on Engineering and Business Education, Sciendo, vol. 3(1), pages 81-85, October.
    • Handle: RePEc:vrs:brcebe:v:3:y:2019:i:1:p:81-85:n:10
    DOI: 10.2478/cplbu-2020-0010
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