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Post-Crisis Developments in Banking Products and Distribution Channels in Romania and Bulgaria

Author

Listed:
  • Dan Costin Nitescu

    (Department of Finance, Bucharest University of Economic Studies, Bucharest, Romania)

  • Irina Petkova Kazandzhieva

    (Department of Finance, University of National and World Economy, Sofia, Bulgaria)

Abstract

The paper examines banking distribution channels and post-crisis developments in the Romanian and Bulgarian banking systems and aims to pin down the differences and similarities in both countries. The two phases related to the financial crisis, before 2008 and after 2008, reflect specific developments in terms of policies and distribution channels chosen by the banks to deliver banking products and services. As a result of the global financial crisis the networks of branches were reshaped, contracted and/or redesigned, in order to sustain the new vision. Technology and digitalization determine an important side-effect resulting in a “quality-based” retail banking trend. A mix of channels, both traditional and digital support the new relationship banking with all categories of customers, both retail and corporate.

Suggested Citation

  • Dan Costin Nitescu & Irina Petkova Kazandzhieva, 2017. "Post-Crisis Developments in Banking Products and Distribution Channels in Romania and Bulgaria," Business & Management Compass, University of Economics Varna, issue 2, pages 103-127.
    • Handle: RePEc:vrn:journl:y:2017:i:2:p:103-127
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    Citations

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    Cited by:

    1. Babucea Ana-Gabriela, 2017. "Determinants Of The Recent Romanian Households' Financial Behaviour For Housing Loans - A Territorial Analysis At The Level Of Nuts 3 Regions," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 1, pages 71-80, December.

    More about this item

    Keywords

    banks; distribution channels; banking products and services; digitalization; post-crisis developments;
    All these keywords.

    JEL classification:

    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit
    • G2 - Financial Economics - - Financial Institutions and Services
    • F3 - International Economics - - International Finance

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