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Assessing factors influencing people's intention to continuously use e-government systems

Author

Listed:
  • Arief Rahman
  • Panji Randilla Apriama Pangendra

Abstract

This research aims to examine key factors influencing the intention to continuously use e-government systems. An online questionnaire was distributed to 251 users of e-government systems (Jogja Smart Service), and 231 respondents met the criteria. Researchers use PLS-SEM approach to examine the responses. The study found that system quality, service quality, information quality, and trust significantly positively affected user satisfaction. In comparison, self-efficacy has a positive but not significant effect on user satisfaction. Furthermore, user satisfaction significantly positively affects the intention to continue use. The continuous use of an e-Government service is proof of the success of a service. Hence, this paper identifies substantial factors for the continued use of e-government applications. This research modified previous research models by adding the factor of Trust, which is believed to be substantial for the continuous use of e-government systems.

Suggested Citation

  • Arief Rahman & Panji Randilla Apriama Pangendra, 2022. "Assessing factors influencing people's intention to continuously use e-government systems," Jurnal Akuntansi dan Auditing Indonesia, Accounting Department, Faculty of Business and Economics, Universitas Islam Indonesia, vol. 26(2), pages 169-177.
    • Handle: RePEc:uii:jaaife:v:26:y:2022:i:2:p:169-177:id:26496
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    File URL: https://journal.uii.ac.id/JAAI/article/view/26496/14792
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