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Electronic Government and the Rural Poor: The Case of Gyandoot

Author

Listed:
  • Simone Cecchini

    (Statistics and Economic Projections Division Social Statistics Unit ECLAC, United Nations Casilla 179-D, Santiago, Chile,)

  • Monica Raina

    (Computer Centre, Indian Institute of Management Vastrapur, Ahmedabad, 380 015, India,)

Abstract

In the poor and drought-prone rural district of Dhar in Madhya Pradesh, India, Gyandoot has tried to make government services more accessible to villagers through information and communications technology (ICT) since January 2000. Two recent surveys of this e-government project allow us to evaluate whether the local population is benefiting. Main findings are that service satisfaction is quite high, but usage is low, and Gyandoot is not reaching the poorest people. We conclude that much of the potential benefits of e-government are not being realized. Lessons for ICT projects that intend to benefit the rural poor include the use of appropriate technology, implementation of the project by agents who have incentives to serve the poor, community participation and ownership, availability of pro-poor services, and campaigns to raise awareness. Copyright (c) 2005 The Massachusetts Institute of Technology Information Technologies and International Development.

Suggested Citation

  • Simone Cecchini & Monica Raina, 2004. "Electronic Government and the Rural Poor: The Case of Gyandoot," Information Technologies and International Development, MIT Press, vol. 2(2), pages 65-75.
    • Handle: RePEc:tpr:itintd:v:2:y:2004:i:2:p:65-75
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    Cited by:

    1. M.P. Sebastian & K.K. Supriya, 2013. "E-governance Readiness: Challenges for India," IIM Kozhikode Society & Management Review, , vol. 2(1), pages 31-42, January.
    2. Birochi, Renê & Pozzebon, Marlei, 2016. "Aprimorando a inclusão financeira: rumo a um quadro teórico de educação financeira crítica," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 56(3), May.
    3. Abhipsa Pal & Rahul De’ & Tejaswini Herath, 2020. "The Role of Mobile Payment Technology in Sustainable and Human-Centric Development: Evidence from the Post-Demonetization Period in India," Information Systems Frontiers, Springer, vol. 22(3), pages 607-631, June.
    4. Alaa-Aldin Abdul Rahim A. Al Athmay, 2013. "E-Governance In Arab Countries: Status And Challenges," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 7(5), pages 79-98.

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