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Assessment Model For The Effectiveness Of Public Service Transformation In The Digital Economy

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  • An Kwangmin

Abstract

This article examines the transformation of public services in the context of the digital economyand proposes a model for assessing the effectiveness of this transformation. The study analyzes the impactof digital technologies, e-government systems, artificial intelligence, big data analytics, cloud computing,and integrated digital platforms on improving the quality, accessibility, transparency, and efficiency of publicservices. The proposed assessment model is based on a comprehensive system of indicators, including servicequality, user satisfaction, operational efficiency, digital accessibility, data security, transparency, and economicefficiency. The study substantiates the importance of digital transformation in modernizing public administration,developing citizen-oriented public services, and improving the performance of public institutions. The findingsprovide a basis for developing practical recommendations for policymakers and public institutions aimed atstrengthening digital governance, improving the effectiveness of public service transformation, and ensuringsustainable development.

Suggested Citation

  • An Kwangmin, 2026. "Assessment Model For The Effectiveness Of Public Service Transformation In The Digital Economy," GREEN ECONOMY AND DEVELOPMENT, "Ma'rifat-Print-Media" LLC, Tashkent State University of Economics, vol. 4(7), pages 81-86, July.
    • Handle: RePEc:teu:ged000:v:4:y:2026:i:7:id:11684
    DOI: 10.5281/zenodo.21512518
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