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Raqamli Transformatsiya Sharoitida Servis Korxonalarida Xizmatlar Sifati Boshqaruvining Zamonaviy Modellari

Author

Listed:
  • Lochinbek Xudoyorov

Abstract

Mazkur maqolada raqamli transformatsiya sharoitida servis korxonalarida xizmatlar sifatiboshqaruvining zamonaviy modellari va mexanizmlari ilmiy jihatdan tahlil qilingan. Tadqiqotda CRM tizimlari,Big Data analitikasi, sun’iy intellekt va raqamli platformalarning xizmat ko‘rsatish jarayonlariga ta’siri o‘rganilib,ularning xizmatlar sifati ko‘rsatkichlari hamda iqtisodiy samaradorlik bilan o‘zaro bog‘liqligi asoslab berilgan.Xizmatlar sifati indikatorlari sifatida mijoz qoniqishi darajasi, xizmat ko‘rsatish tezkorligi va shikoyatlar sonitanlab olinib, ularning raqamli boshqaruv tizimlari orqali yaxshilanish dinamikasi tahlil qilingan. Tadqiqotnatijalari shuni ko‘rsatadiki, raqamli texnologiyalarni servis korxonalarida joriy etish xizmat ko‘rsatishjarayonlarini optimallashtirish, xizmat sifati monitoringini takomillashtirish hamda operatsion samaradorliknioshirishga xizmat qiladi. Shuningdek, maqolada sun’iy intellekt asosida xizmatlar sifati boshqaruviningkonseptual modeli ishlab chiqilib, uning amaliy ahamiyati asoslab berilgan.

Suggested Citation

  • Lochinbek Xudoyorov, 2026. "Raqamli Transformatsiya Sharoitida Servis Korxonalarida Xizmatlar Sifati Boshqaruvining Zamonaviy Modellari," GREEN ECONOMY AND DEVELOPMENT, "Ma'rifat-Print-Media" LLC, Tashkent State University of Economics, vol. 4(4), April.
    • Handle: RePEc:teu:ged000:v:4:y:2026:i:4:id:10204
    DOI: 10.5281/zenodo.19918554
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