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Bank Xizmatlari Sifatini Baholashning Ko‘P Omilli Indikatorlari Tizimi

Author

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  • Ilxomjon Ibroximov

Abstract

Mazkur maqolada bank xizmatlari sifatini baholashning ko‘p omilli indikatorlari tizimini shakllantirishningnazariy va amaliy jihatlari tadqiq etilgan. Tadqiqot doirasida xizmat sifati tushunchasining iqtisodiy mazmuni aniqlashtirilib,uni baholashda qo‘llaniladigan mezonlarning tasnifi ishlab chiqilgan. Bank xizmatlari sifati moliyaviy natijalar emas, balkimijoz tajribasi, xizmat ko‘rsatish jarayonining barqarorligi, axborot ochiqligi, texnologik qulaylik va institutsional ishonchlilikkabi omillar majmui sifatida talqin qilinadi. Maqolada ko‘p omilli indikatorlar tizimi tarkibiy bloklar kesimida ishlab chiqilib,har bir blok bo‘yicha miqdoriy va sifat ko‘rsatkichlari taklif etilgan. Shuningdek, indikatorlarning o‘zaro bog‘liqligi va ularnibaholash algoritmi asoslab berilgan. Tadqiqot natijalari bank xizmatlari sifatini monitoring qilish, boshqaruv qarorlarinitakomillashtirish hamda mijozga yo‘naltirilgan strategiyani shakllantirishda metodik asos bo‘lib xizmat qiladi

Suggested Citation

  • Ilxomjon Ibroximov, 2026. "Bank Xizmatlari Sifatini Baholashning Ko‘P Omilli Indikatorlari Tizimi," GREEN ECONOMY AND DEVELOPMENT, "Ma'rifat-Print-Media" LLC, Tashkent State University of Economics, vol. 4(1), January.
    • Handle: RePEc:teu:ged000:v:4:y:2026:i:1:id:9820
    DOI: 10.5281/zenodo.19440124
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