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Ways to improve quality in hotels through digital technologies

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  • N.A. Rakhmonova

Abstract

Service quality is a crucial determinant of competitiveness in the hotel industry. This article explores ways toimprove hotel service quality through digital technologies. It focuses on enhancing customer experience, implementingAI-based services, online booking systems, smart room control, and digital feedback mechanisms. The paper analyzesinternational practices and provides recommendations for their adaptation in the context of Uzbekistan.

Suggested Citation

  • N.A. Rakhmonova, 2025. "Ways to improve quality in hotels through digital technologies," GREEN ECONOMY AND DEVELOPMENT, "Ma'rifat-Print-Media" LLC, Tashkent State University of Economics, vol. 3(6), June.
    • Handle: RePEc:teu:ged000:v:3:y:2025:i:6:id:5800
    DOI: 10.5281/zenodo.15673007
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