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Responsible Ferry, Happy Employees, and Quality Services: The Study of Fair Transport in the Ferry Industry

Author

Listed:
  • Carmen Sum

    (Division of Business and Hospitality Management, College of Professional and Continuing Education, The Hong Kong Polytechnic University)

  • Yui-yip Lau

    (College of Professional and Continuing Education, The Hong Kong Polytechnic University)

  • Cristina Dragomir

    (Management in Transports, Constanta Maritime University, Constanta, Romania)

Abstract

In the context of ferry industry, fair transport is a new concept and under-researched in the academic research and industrial practitioners. The ferry operators overlook responsible ferry, happy employees, and quality services are crucial to align with the United Nations Sustainable Development Goals. The role of fair transport is still ambiguous and unawareness of the society. Also, the government bodies, policymakers, and international organizations implement ineffective measures to support the idea of fair transport in a ferry industry. The paper mainly review the current ferry industry context for the new fair transport concept, and investigate the key roles of ferry operators and international organizations in the fair transport.

Suggested Citation

  • Carmen Sum & Yui-yip Lau & Cristina Dragomir, 2020. "Responsible Ferry, Happy Employees, and Quality Services: The Study of Fair Transport in the Ferry Industry," Technium, Technium Science, vol. 2(4), pages 1-5, June.
    • Handle: RePEc:tec:techni:ojs:840
    DOI: 10.47577/technium.v2i4.840
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