IDEAS home Printed from https://ideas.repec.org/a/taf/ugitxx/v15y2012i4p43-63.html
   My bibliography  Save this article

A Phenomenological Investigation of Information and Communications Technology at a Multinational Enterprise from India

Author

Listed:
  • Satya Prakash Saraswat

Abstract

This article introduces the qualitative research methodology of “phenomenology ” and argues that it can be successfully utilized to investigate incipient global issues in information technology. Phenomenology was applied to investigate issues related to the deployment of Information and Communications Technology (ICT) at one of the largest government sector multinational banks in India. The study finds that the emerging architecture of ICT strategy in this organization, according to survey respondents, contains five categories of issues. In declining order of their importance, these categories are (1) ICT Culture in Organization, (2) Organizational ICT Politics, (3) Organizational ICT Sociology, (4) the Economics of ICT, and (5) the Infrastructure of ICT. The significance of these findings is discussed in the article with some examples that demonstrate that a phenomenological approach can reveal the hidden dimensions and root causes of the ICT related problems which may not be clear from empirical surveys.

Suggested Citation

  • Satya Prakash Saraswat, 2012. "A Phenomenological Investigation of Information and Communications Technology at a Multinational Enterprise from India," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 15(4), pages 43-63, October.
    • Handle: RePEc:taf:ugitxx:v:15:y:2012:i:4:p:43-63
    DOI: 10.1080/1097198X.2012.10845623
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/1097198X.2012.10845623
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/1097198X.2012.10845623?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:ugitxx:v:15:y:2012:i:4:p:43-63. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/ugit .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.