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The Impact of Social Capital on Information Exchange and Well-Being in Virtual Communities

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  • Xiaofei Tang
  • Mingfeng Tang
  • Zhigang Weng
  • Xubin Cao
  • Yong Lu

Abstract

Virtual communities play a significant role in improving communication and well-being during disasters. A theoretical model is developed to investigate the mechanism by which social capital contributes to individual and collective well-being through information exchange. Research hypotheses are tested using data from surveys and computer archives in the context of a major natural disaster. We find that information quality is more critical to individuals and the community than information quantity after a disaster. Results also suggest four elements of social capital are important to improve information quality: trust, reciprocity, shared language and shared vision. Theoretical and practical implications for functionalities and communication structures on virtual communities across cultures and countries are provided.

Suggested Citation

  • Xiaofei Tang & Mingfeng Tang & Zhigang Weng & Xubin Cao & Yong Lu, 2012. "The Impact of Social Capital on Information Exchange and Well-Being in Virtual Communities," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 15(3), pages 5-29, July.
    • Handle: RePEc:taf:ugitxx:v:15:y:2012:i:3:p:5-29
    DOI: 10.1080/1097198X.2012.10845616
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