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Effect of information, uncertainty and parameter variability on profits in a queue with various pricing strategies

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  • Wei Sun
  • Shiyong Li

Abstract

This paper presents an unobservable single-server queueing system with three types of uncertainty, where the service rate, or waiting cost or service quality is random variable that may obtain n(n > 2) values. The information about the realised values of parameters is only known to the server. We are concerned about the server’s behaviour: revealing or concealing the information to customers. The n-value assumption and the server’s behaviour enable us to consider various pricing strategies. In this paper, we analyse the effect of information and uncertainty on profits and make comparisons between the profits under different pricing strategies. Moreover, as for parameter variability reflected by the number of each parameter’s possible choices n, we observe the effect of variable n on all types of profits and find that revealing the parameter information can much more benefit the server with the increase of n.

Suggested Citation

  • Wei Sun & Shiyong Li, 2014. "Effect of information, uncertainty and parameter variability on profits in a queue with various pricing strategies," International Journal of Systems Science, Taylor & Francis Journals, vol. 45(8), pages 1781-1798, August.
    • Handle: RePEc:taf:tsysxx:v:45:y:2014:i:8:p:1781-1798
    DOI: 10.1080/00207721.2012.757381
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